At Somewhere House we are committed to protecting and respecting your privacy.

This policy explains when, why and how we collect personal and sensitive information through our website, how this information is used. It also explains when we may disclose this to others and how we ensure any information we receive is kept secure.

If you have any questions, please do not hesitate to contact us by using our contact us page on the website.

Who we are

We are a residential rehabilitation service with a move-on community attached to our main service. We treat individuals for drug and alcohol addiction through statutory funded placements or privately funded placements.

We have over 12 years of experience of delivering person centred treatment, offering a client led approach for individuals to change their lives to live alcohol and substance free.

How do we collect information from you?

We obtain information about you when you use our website when you contact us about our services.

How is your information used?

We may use your information to:

  • Make contact with you in response to your enquiry
  • To send you communications which you have requested

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract held with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We do not use third parties to deliver any part of our service.

All data or information we receive is held securely on our online bespoke management system or on our email servers.

Your choices

Should you no longer wish to receive information or have contact with us, we will no longer email or call you. You have a choice about whether we continue to make contact with you.

Use of ‘cookies’

Like many other websites, the Somewhere House website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

We do not transfer any of our data outside of the European Union (EU) or the European Economic Area (EEA).

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.